Chapter Refund Policy: Your Wellness, Our Promise
At Chapter, we’re committed to making sure you’re fully satisfied with every step of your health and wellness journey. That’s why we stand behind our products with a 30-day satisfaction guarantee because your wellness is our priority. Not feeling the difference or simply changed your mind? No stress just reach out to us at hello@trychapter.in, and we’ll make things right.
24/7 Customer Support:
We’ve got your back around the clock. Whether it’s product questions or order updates, our support team is always ready to help — because you matter.
Cancellation Policy:
Had a change of heart? You can cancel your order within 24 hours of purchase before it ships out.If your order is already on its way, no worries — our standard returns policy will apply.
Returns Policy:
If your order isn’t quite what you expected, you have 15 days from delivery to request a return for a refund or store credit.Simply contact our support team before sending anything back, and we’ll guide you through the process.
Refunds:
Once we’ve received and inspected your return, please allow 5–10 business days for the refund to reflect in your account. We’ll process it quickly, but your bank might take a little longer.
Exchange Policy:
Need a different size, style, or variant? No problem — we offer FREE exchanges in the form of store credit for eligible orders. Get in touch with us, and we’ll handle everything for you.
Policy Updates:
We may update this policy from time to time, so check the latest version before making a purchase. By shopping with Chapter, you agree to our Refund Policy.